Privacy Policy - Nature 8

Last Updated: August 2026

1. Introduction

Welcome to Nature 8. We are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.nature8.com.au or interact with us in relation to our products, including Nature 8 Wellness Capsules.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), which governs how we collect, use, disclose, and store personal information.

By using our website and providing us with your personal information, you consent to the practices described in this policy.

2. What Information Do We Collect?

We may collect the following types of personal information:

Contact and Identity Data: Name, email address, phone number, and shipping/billing address.
Account Data: Username, password, and purchase history.
Transaction Data: Details about payments made for our products.
Health Information: You may voluntarily provide information about your health, such as gout or urinary tract issues, when you contact us or complete forms on our website. We will only collect sensitive health information with your explicit consent and if it is reasonably necessary for our functions.
Technical Data: IP address, browser type, device information, and browsing behaviour collected via cookies and similar technologies.
Usage Data: Information about how you interact with our website and marketing communications.

3. How Do We Collect Your Information?

We collect personal information in the following ways:

Directly from you: When you create an account, place an order, subscribe to our newsletter, fill out a form, or contact our customer service team.
Automatically: Through cookies and other tracking technologies when you browse our website.
From third parties: Including payment processors (e.g., Stripe, PayPal), shipping providers, and analytics providers like Google Analytics.

4. Why Do We Collect and Use Your Information?

We collect and use your personal information for the following purposes, which are reasonably necessary for our business activities:

To process and fulfil your orders for Nature 8 Wellness Capsules.
To manage your account and provide customer support.
To send you marketing communications (only if you have opted in) about our products, promotions, and wellness tips.
To improve our website and products by analysing customer behaviour and preferences.
To comply with legal obligations, including our regulatory obligations as a TGA-listed product.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience, analyse site traffic, and serve targeted advertisements. You can control cookie preferences through your browser settings. For more information, please refer to our separate [Cookie Policy] if applicable.

6. How Do We Disclose Your Information?

We may share your personal information with the following types of third parties:

Service Providers: IT hosting, payment processing, shipping and fulfilment, analytics, and customer support vendors.
Marketing Partners: We may share hashed (non-identifiable) data with social media platforms such as Meta (Facebook) and Google for advertising purposes—but only where you have consented to marketing cookies or communications. We do not share sensitive health information for marketing.
Regulatory Authorities: As required by law, including the Therapeutic Goods Administration (TGA).
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owner.

We require all third parties to respect the security of your data and treat it in accordance with the law. We do not allow third-party service providers to use your personal data for their own purposes.

7. Do We Transfer Your Data Overseas?

We may store or process your personal information with service providers located outside Australia. When we do so, we take steps to ensure your data is handled securely and in compliance with Australian privacy laws.

8. How Do We Protect Your Information?

We implement appropriate technical and organisational security measures to protect your personal information from accidental loss, unauthorised access, alteration, or disclosure. These include:

Encryption of sensitive data.
Access controls limiting who can view your information.
Secure payment gateways.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. How Long Do We Keep Your Information?

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. When no longer needed, we will securely delete or anonymise it.

10. Your Privacy Rights

Under Australian privacy law, you have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Opt out of receiving marketing communications at any time (using the "unsubscribe" link in our emails or by contacting us).

To exercise these rights, please contact us using the details in Section 12.

11. Links to Third-Party Websites

Our website may contain links to third-party websites (e.g., TGA, payment gateways). This Privacy Policy does not apply to those websites. We encourage you to read their privacy policies before providing any personal information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

Email: info@nature8.com.au
Phone: 02 9660 8881
Address: Suite 88, 26-32 Pirrama Road, Pyrmont 2009 NSW

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updated version on this page and indicate the "Last Updated" date at the top. We encourage you to review this page periodically.